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FAQ

Q: I live in a house with no chimney or flue - what fires can I have?

A: If the wall where the fireplace is going is an outside wall you can have a Balanced Flue or Powerflue Gas Fire. These fires expel fumes horizontally outside rather than vertically into a flue or chimney.

Another more recent option are Flueless Gas Fires. Flueless appliances incorporate the latest in gas technology using a catalytic converter which the combustion gases pass through converting carbon monoxide into harmless carbon dioxide and water vapour. The result is an appliance which is 100% efficient and is fully tested and approved to meet all current relevant safety standards.
There are minimum room size criteria’s to meet and ventilation requirements in order for the appliance to work safely together with a gas supply.

Finally, Electric Fires are extremely popular due to the large range of designs and convenience. The latest range also incorporate ultra realistic flame effects and installation is often as simple as placing it where you want it and plugging it in!

Q: Will my fire, fireplace or stove come with a guarantee if I buy from your web site?

A: Yes, of course. We are official suppliers for all the products on our site and and therefore you will receive a full manufacturers warranty for any product you buy.

Q: How much will my fire cost to run?

A: This depends on the price you pay for your fuel and the type of fire. It will also vary according to the heat setting on which you have it. You can calculate the maximum running cost per hour by multiplying your current cost of gas (or electricity if purchasing an electric product) per kilowatt unit by the maximum heat input of your chosen fire, this can be found in the Key Features section on the product page.

Q: I have seen a gas fire for under £100, can you supply these?

A: The HotPrice.co.uk team has been selling fires and fireplaces for a long time and often get contacted by companies offering 'bargain' gas fires. These fires are usually made in China using cheap materials and offer no back-up service should anything go wrong. It is also virtually impossible to locate replacement parts for these fires. Whilst we try our hardest to offer you the lowest possible prices, we will not compromise on quality and safety by selling inferior products.

The purchase of a fire or fireplace is an extremely important decision and we want you to enjoy your fire for years to come.



Q: I'm cautious about giving my credit card details over the internet.

A: Security is probably one of the most significant concerns for shoppers during an online transaction. In reality, an online transaction is probably more secure than a card transaction in a shop, conducted over the telephone or by fax, as the information transmitted online is strongly encrypted using complicated logarithm combinations.

Our web site uses Sage Pay as its e-commerce partner. Sage Pay provides secure online credit card and debit card payment solutions for thousands of online and mail order businesses across the UK.

Sage Pay has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). Sage Pay adhere to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process.

However, If you would prefer to carry out your purchase over the phone, please call 0845 0000 080 during office hours and an adviser will be more than happy to help you.



Q. My online order was not successful even though my bank authorised the payment.

A: We are sorry for this inconvenience. Although your credit/debit card may be accepted by the merchant system we keep the right for our own anti-fraud verification. In all cases of fraudulent activity online it is always the vendor who suffers the loss. Therefore, we kindly ask you to contact a member of our sales team who will be able to process the order over the phone.



Q. If I buy a gas fire with a pebble or driftwood fuel bed will they discolour?

A: Most gas fires will produce some levels of carbon soot over time which is produced when the flame impinges on the fuel bed of the fire. On coal effect fires this won't show too much but on lighter fuel effects such as pebbles and driftwood this will be more apparent. Regular maintenance such as removing the fuel effect and lightly brushing the carbon deposits off should help with this but please bear this in mind when choosing your fire.

Q: Will my chimney need lining to have a gas fire?

A: In most cases, unless your chimney is leaking, you are not required to line your chimney to have a gas fire. Your CORGI installer will assess the condition of your flue prior to your installation. If, after assessment you require it lined, then the type of fire you have chosen determines the liner size you'll require.

Q: How soon will I receive the item I've bought?

A: We hold a large amount of stock for popular products and these get dispatched within 5 working days of placing your order. Out of stock items usually get delivered within 10-14 working days.

For certain special order items please allow up to 28 days.

Q: Will the fire I choose be sufficient to heat my home?

A: The majority of modern gas fires are designed as a back-up to central heating. If you are looking for a fire specifically as a heat source please contact us so we can advise on which fires will be more suitable.

Q: I can't find the fire I'm looking for.

A: We have carefully selected a stunning range of contemporary and traditional fires and fireplaces from leading manufacturers. However, if you have seen a product you like which isn't on our site please let us know and we should be able to beat any price you've been given.

Q: I'd love a Wood Burning Stove but live in a smokeless area - Can I still have one?

A: Yes, Wood Burning Stoves that have been passed by DEFRA are allowed to be used to burn wood even if you live in a smokeless area. See our range of
DEFRA Approved Stoves

Q: Is there a charge for delivery?

A: No, delivery is free to all Mainland UK addresses.

Q: Why do some products on your web site not have their prices displayed?

A: Unfortunately, several manufacturers have an internet policy that will not allow us to display prices online for their products. For unbeatable prices on any of these products please call us on 0845 0000 080.

Q: Why do you only deliver to the card holders billing address? 

A: This is a precautionary measure we've had to implement to protect you the customer. Unfortunately fraudulent use of credit cards still exists and this is one of the ways we ensure that no one is using your card illegally.

We hope you understand that this requirement is for your protection.




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