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Reasons to buy from HotPrice.co.uk

At HotPrice.co.uk, we are fully committed to provide our customers with the very best products and customer service. We believe in going the extra mile to ensure that each customer is totally satisfied with both the service we provide and the products we supply. We have the experience and the reputation in the fireplace industry to deliver top quality products at the very best prices whilst combining customer service that is unsurpassed within the online shopping community.

There are lots of companies selling fires, fireplaces & stoves that want your business. We want to earn your business, and believe that the following reasons illustrate why you should choose us:

Money Back Guarantee

7-Day Money Back Guarantee
We are so confident that you will love our products that we offer a 7-day money back guarantee if the item doesn't meet your expectations. All we ask is that you return it to us within 7 days for a full refund. Returned products must be in their original packaging and in a unused condition with all accessories and manuals.


Secure Website

Secure Shopping
Our web site uses Sage Pay as its e-commerce partner. Sage Pay has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). Sage Pay adhere to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process. In addition to this, we will never supply or sell any customers details to any outside organisation.


Enduring Business

Enduring Business
The HotPrice team have over 30 years combined experience in the fireplace industry. This involves sales, manufacturing and installation. HotPrice began to sell online in 2006 and is now one of the largest suppliers of fires, fireplaces & stoves in the UK. In 2010 HotPrice purchased larger premises which incorporate warehouse, offices and a large showroom.


Customer Service

Customer Service
Knowledgeable, experienced, and courteous staff - We are contactable! Unlike many other websites who have a sales department line but no customer service line you can always contact us on 0845 0000 080 during office hours or via email sales@hotprice.co.uk outside of office hours.


Aftersales

Excellent Aftersales
Occasionally, things can go wrong but if they do, we do our utmost to rectify any issues ASAP. Our expert support staff are available to help customers with any questions or concerns. Whether you wish to call us or email, we will be available to assist should the need arise.


Approved Supplier

Approved Supplier
HotPrice is a approved supplier for all the products we sell and have direct contact with the manufacturers. Most manufacturers insist that you must initially contact the company you purchased the fire from should a problem arise. Not all online companies are and this can cause problems should you require assistance with a warranty claim.


Full Manufacturers Guarantee

Full Manufacturers Guarantee
As a approved supplier, all fires, fireplaces and stoves purchased from HotPrice are supplied with the full manufacturers guarantee. This will be a minimum 12 month guarantee but many manufacturers now offer longer guarantees subject to terms such as annual service.


Gas Safe

Gas Safe Registered Company
HotPrice is a Gas Safe registered company (No: 231793). Gas Safe Register replaced CORGI as the gas registration body in Great Britain in 2009. Gas Safe registered engineers have been checked to make sure they are competent and qualified to work safely and legally with gas.


HETAS

HETAS Registered Company
HotPrice is also a HETAS registered company. HETAS is the official body recognised by Government to approve biomass and solid fuel domestic heating appliances, fuels and services including the registration of competent installers and servicing businesses.


Showroom

Showroom
Our showroom features a fantastic selection of products including high efficiency gas fires, wall-mounted electric fires and wood burning stoves - many suitable for use in smoke controlled areas. There is also a range of exclusive products that are not available to purchase online. For more details on our showroom please click HERE




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