Good question! We realise that you have choices when purchasing you fireplace so why us?
Here are just a few of the things that make us uniquely different from our competition:
This is important! We know what selling and will offer friendly, informed answers to your questions. From general information about fires and fireplaces, to specification issues or product comparisons, do not be afraid to challenge us. If we do not immediately know the answer to your question, we will research it and respond quickly
Try us out... if you don’t find us friendlier and more knowledgeable than our competition, let us know!
Authorised Distributor Status
There are a number of unauthorised dealers trading online. This means they do not have a direct relationship with each manufacturer (they get product through a 3rd party) are not endorsed, do not stock products and can not guarantee that warranty and service issues will handled quickly.
We are official retailers of all the products on our web site and our showroom displays a range of gas fires, electric fires and fireplaces to help with your decision.
We can offer fast, reliable delivery direct to your door. A large number of our items are sent within 48 hours of your order (because they are in our warehouse). You will receive confirmation from us once your product has been despatched
#5 Competitive Prices
If the first four reasons don’t get you, our prices will! We offer quality electric fireplaces at prices that are extremely competitive with other authorized sellers.
If you find a better price, call or email us.
Last but not least, is our guarantee that you will be satisfied with your purchase or we will accept your return in saleable condition in original packaging without question. Just pay return shipping. I hope that you will give us the opportunity to impress you. I think you will find that we try harder, care about what we do, and more clearly understand our electric fireplace products than our competition.