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HotPrice.co.uk Reviews Page 1

Its our goal to offer nothing less than outstanding service to our customers. We want everyone who buys from us whether its for the first time or the fiftieth time to have a trouble free transaction.

Shown below is genuine feedback from our customers -  we don´t make it up! In fact we keep the emails in the offices because we´re so proud of them.

Just a quick email to say thank you for the fantastic service .
I ordered a 904 grade flue liner kit on Friday and asked for delivery ASAP, it was sent next day delivery at no extra cost and arrived 2pm Monday .
I will definitely recommend to a friend who is fitting one soon.

Thanks again

Please find picture of our recent Broseley fire that we purchased from you and the fireplace that my other half has proudly made. We are really pleased with it, the advise you gave us when purchasing our fire in the showroom and the good customer service we received. The guys that fitted the fire were efficient and were in and out with minimum fuss and cleaned up after themselves. The aftercare service was excellent when we had a query after fitting. The Broseley Serrano 7 is a perfect choice for us and we love it!! It looks good, is very easy to manage and gives off enough heat to warm our open plan living room/kitchen.
We would highly recommend you and your service.

Thanks again

Carole & Dan

Good afternoon Christine,

Hope this finds you well.
Just a short note the thank you for all your help regarding the saga surround our gas fire. We thought for a moment that we would have to order a small Christmas tree to go into the hole in the lounge for Christmas!!!! However, on a serious note thank you for all you help in getting your suppliers to see sense and show them that there is always a way around a problem and especially how not to lose a sale by being proactive instead of accepting the norm.

You are a credit to your company

Once again many thanks

Kind regards

Mr & Mrs Gibson

Just to let you know I ordered nottage cast iron fire, was delivered within timescale, I received my fire, all lovely great service thanks I would certainly recommend you to a friend, also I still need another fire when I do up my next room, will certainly use this site again, brilliant service,thanks again

A Pitblado

Hi Simon

Thank you so much for all your help and advice. You were brilliant with your help and advice when we were purchasing the fire and your AFTER SALES SERVICE has been second to none. We have had situations in the past where the salesman has been helpful when we have bought something from him, but once we have spent our money he is not interested if anything has gone wrong after the purchase.

Having spent so much money on the fireplace we just needed someone to tell us how to look after it properly. We could have potentially bought the wrong thing if we hadn't spoken to you, so thank you so much.

You are a rare breed!!!! Thank you.

P Stockley

I received my Dunsley Highlander last week and just wanted to say thank your fast delivery and great price. Hopefully having it fitted next week and would definitely recommend your company to family and friends.

R Whitehead - Burnley

Well done! Had my stove delivered recently and fitted today. Top class service and thanks for helping me with all my questions!

R Abbott


Many thanks for a first class service and first class product.

Fireplace really looks good.

J Sinclair

Received my Gallery Fire Basket today, absolutely lovely. The service at Hotprice has been brilliant right from placing the order to delivery. Staff extremely helpful. 5 star service all the way.

Thank you.

Sue Jones, Staffordshire

Dear Hotprice Team,

We just wanted to let you know how delighted we are with the Cast Tec Alberg 7multi fuel stove we purchased and had installed by you.

Adam and his colleague did a really great job - very professional and friendly people. We are completely satisfied with the performance of our stove and will be recommending you to friends and colleagues who are considering purchasing a stove.

Thanks once again

Steve & Lisa Drysdale

Dear Hotprice Team,
Today I received delivery of my 'Marlbourgh' gas stove as promised. I am pleased to say that my experience of dealing with you has been a pleasure. Your price was really competitive and your service excellent. I would recommend your company to anyone wanting to make a hassle-free on-line purchase.

D A. Cashmore

I would just like to say how efficient the whole purchase of the above stove transaction was carried out. The price was really good and the item was received well wrapped and appears to be in perfect condition. The delivery person was very helpful and assisted me in checking the condition of the stove before I was asked to sign the receipt for it. The stove has not yet been installed - due to be done on the 2 July 2013 - so I cannot comment on its efficiency, but I am sure it will be fine. Thank you all.
G.M Hawkins

Very pleased with my Celsi Electric Fire price very competitive and delivery was on the day stated. Will definitely recommend to my friends.

Kind regards,

B Collier

Highly delighted with new fire looks great in room. Excellent price beat other companies and first class delivery. Will definitely let others know.

Excellent service all round
Many thanks

J Widdowfield

The above order was placed on 12th April and delivered to this address on 19th April. Thank you for your excellent and speedy service.

J MacDonald

What a brilliant service! great price, great coms, great delivery, everything about hotprice utterly brilliant!!! highly recommended, thank you.

A Fletcher

Hello to you all,

I had to send this email to praise the excellent service I have had from your company. I asked for advice about the purchase of a new electric fire as I had dimension limitations. This was given in a professional and pleasant manner and I was able to go ahead and order a suitable fire.

I placed my order by phone with Cherie on Friday 12th April 2013 at 10.20 am and received a call from the manufacturers at 10.55am the same day and was informed that my fire would be delivered today 15th. It arrived at 9.05 this morning.!!!!

This is amazing service and you should be very proud of yourselves especially in this modern culture where some firms just aren't interested in their customers. You have excelled in every way and it has been a pleasure to do business with you. Your prices are great too!!!
I look forward to my electrician fitting the fire in the next few days.

Many thanks

H Donnelly

Hi just to let you know that the fire I ordered from you arrived bang on date and time stated on my order, my wife and I are very pleased with the gas fire works perfect and it's made a cold feeling Lounge into a cosy warm feeling lounge, many thanks for all the help the Hotprice team gave me.

R Fowler

Dear Hotprice Team,

We have received our stove and would like to thank you for your excellent service from the moment that I sent the original request for a price. Your price was the most competitive and the order process easy to complete. Palletways courier service was exceptional with delivery taking place to suit us. Thanks again.


Sally and Doug Horrocks

Just to let you know that we were extremely happy with the speed of service and more than happy with the way we were informed by Email & mobile phone at every stage on this purchase.
o.k. - you did miss quite a large item off the order but it was kind of separate to the actual item we had ordered. Anyway you are arranging to send it on so hopefully we will get it next week - no big problem.
However, we were so pleased with the actual delivery arrangements, being able to track it down from where it had originally been sent and then sent on until it got to the depot for actual delivery.
I knew it was being delivered today, but the fact that I could actually find out at roughly what time it would be arriving was fantastic.

Well done to all concerned - would definitely use you again and recommend. Thanks again, and look forward to receiving the Balanced Flue Extension Pipe that we ordered as extra to that supplied soon.

R. & J. Whitfield

Thank you for your excellent service. I was very impressed with speed of order and also the efficiency of your staff!

Second to none.
Well done.

K Brechin - Aberdeen

Hi. Just to say thanks you for the excellent service in delivering my order for a Flavel Windsor gas fire and the subsequent follow up with a replacement part.

A. M. Short

Just like to say a massive thanks for the fantastic customer service received from yourselves after having a slight fault on a fire purchased was contacted by engineer and fault fixed in speedy time, its such a relief to find such excellent and genuine customer service in this ignorant world.

Mr S Douglas

Sorry for the delay just like to thank Danny and the young lady for sorting out our fireplace for us we got it cheap and on time its now fitted thank you


Hi Guys,

It was getting time that i changed my old stove, so on Sunday morning I took a look on the web, found your site and picked the stove that i wanted. I also took advantage of the credit offer (which took less than 15mins to set up)

The following Friday morning my new stove was delivered bang on time.

Excellent service.

Many thanks,
Luke McCarthy

Good morning sales team.

To let you know that the fire that I ordered last Thursday arrived on 6 March - 6 days after order. Whilst the fire has not been fitted and tested there is no sign of any body damage. The big plus regarding delivery was being given a one hour window on a specific day which prevented the need to wait in all day.

Thank you for your service.

Kind regards,

Peter Gunstone

Hi all my fire has arrived safe and sound and i am very pleased with it, thank you for the prompt delivery and superb service.

Thanks again.

Yours very satisfied,
Mr & Mrs Haywood

Fire arrived as instructed 27/02/13. Must congratulate you on superb service!

Some firms get it wrong, but you have got it spot on!!!

Thank you

Mr M Stride

Many thanks to your really helpful team, from Danny who replied to all my initial enquiries, through to the order being taken.

Thanks again,

P Strong

Hi, thank you for your excellent service, we will recommend you to our friends

G Crosby

Once again many thanks to Sharon for the superb service you offered and great experience of buying a Gazco Gas Fire from Hotprice. Your assistance went well beyond the call of duty and you are a real credit to your company.

Kind Regards,

Mr Bonello du Puis

I would like to say at this point that the service from your company was second to none and the fire arrived in record time I would have no hesitation in recommending you to others or using you again in the future.

Many thanks for your assistance in this matter.

P Thornton

I have received advice through my mobile that the fireplace is being delivered on Monday 28th January - can you please link this with the delivery of the Flavel Caress HE gas fire?

Again thank you for the "Hotprice" experience - the staff are all excellent at their jobs and thoroughly nice people. Would recommend "Hotprice" to the entire nation - excellent service.

R Wilkinson

I received the Hunter stove and the Stovax flue system I ordered as promised. It was delivered via Palletways who were very helpful and offloaded the items into my garage and checked everything was ok. I have got to say that Hotprice have delivered the items on time as promised and at the right price compared to all the other quotes I had. My system is all installed and up and running perfectly. Thanks for a great no hassle service. The only thing I did not receive was the installation plate for the flue system which the installer needs to attach to the flue with the details entered. Maybe I should have ordered one but for the cost of the flue I think one should have been provided? please advise me. Other than that I can't fault the service I would highly recommend Hotprice as a one stop shop for all of your stove and flue requirements.

S Bryan

Happy holidays! Thank you so much for your very efficient service. My new Stockton surprised me by arriving within 4days, I was expecting two weeks wait. Its in perfect order and has an amazing fire effect, cant wait to get it installed. it was very reassuring to receive immediate confirmation of my order and full instructions on what to do if there had been any damage during transit. Thank you once again.

Regards, P Bell

Your service is excellent, you phoned me on Wednesday when you said the fire was arriving at your office, delivered Thursday as promised with lots of text info about delivery time. 

Fire was extremely well packed to avoid damage and my customer is delighted to have a lovely fire in for Christmas.

Many thanks

Mr A Sharpe - Gas Safe Registered Installer

Many many thanks the replacement panels are perfect! They seem to be thicker and more superior. You have been a brilliant help to me and would certainly recommend your company to others. May I wish you all a very merry Christmas and a prosperous New Year.

Mrs D Kay

We received our Stove, all very well packed on a pallet as told with fixtures and fittings. All very well sealed and compact. Our Dovre Multi Fuel stove is now fully installed and working like a dream. Will not hesitate to recommend Hot price to anyone.

Many Thanks,

K Lucas

Thank you very much for the delivery of the beautiful Logan fireplace and Valor Classica Dimension electric fire, both of which have been received undamaged and very much in time for Christmas. Both items were delivered on time, by friendly, courteous and helpful delivery drivers who placed said items in a convenient place for us - very important to us as my husband cannot carry heavy loads due to a back injury and I broke my wrist a few weeks ago putting me out of action.

As a 'newbie' to buying over the Internet and using procedures that are unfamiliar to us, I must admit to panicking when I received an e-mail which warned that there was a delay in delivery of our Valor fire which didn't state whether the 7-10 delay referred to days or weeks. (This e-mail arrived about the same time as a series of television documentaries appeared about Internet frauds and scams - so you can imagine what was going through our minds!)

Suffice to say, we found your service fast, efficient and friendly and will definitely recommend Hot Price to others. We wish you all a very Happy Christmas and prosperous New Year.

Mr & Mrs Bristow

Just want to say thank you for your excellent customer service, after a small delay through no fault of your own your service was team sorted my delivery immediately without hesitation and the fire is brill, thanks

S Douglas

I am just writing to say how pleased we were with the way our order for a Gazco gas fire was handled. Your prices are very competitive, your staff were helpful, polite and efficient and the fire arrived well within the time specified. Your carrier contacted us in advance as promised, and gave us a day and one hour time slot for delivery which they adhered to. We would not hesitate to recommend you to our family and friends.

Many thanks,

H Meades

Today we have received the electric fire we ordered from you a few weeks ago. We are very pleased with our purchase and the service we received from yourselves. The item was delivered as informed, very well packed and secure.

You are a good example of how all suppliers should operate.

Thanking you once again.
Mr & Mrs Robson

Hello folks at Hot price. Thank you very much for your very good service in supplying my Gazco gas fire, together with the replacement damaged coals. As a very happy customer I give you 10 out 10. Well done.

Alan Palmer

Just want to say a big thank you for the prompt service regarding my order. I ordered my Valor Dimension fire on Tuesday 30th Oct, had a phone call on Friday 2nd Nov to say delivery will be Mon 5th Nov, followed by a text on that morning to give a delivery ETA update between 11.43 and 12.43, very precise. delivered at 11.48 approx. first class service. we have checked the fire and it's in full working order and very smart looking. would definitely recommend the Pewter colour. Once again many thanks for such excellent service.


S. Cooper

Just to let you know we were extremely pleased with the Adagio elec fire we ordered from you, the service was excellent we ordered on Tuesday but you had to get get this fire from supplier and on the Thursday the same week it was delivered, you kept us informed as when the fire reached you and when it was sent out to us which came exactly to the time we were told. Great prices of goods and great service.

N Edwards

Just wanted to say how pleased I am with the Dimplex electric stove. Its the first time I have ordered from you and will definitely do so again. My new fire was delivered within 5 days of placing my order and was £100 cheaper than Homebase! I will recommend your company to all my friends in Kent.

Mrs Ellen

Not only was the Dimplex fire just what we wanted, but the service provided was excellent and couldn't be faulted. An added bonus was being able to choose a delivery date to suit ourselves, and which was adhered to. An all round fabulous service. I wouldn't hesitate to recommend. 100% satisfaction. Thank you!

B Mathieson

Thanks to Hotprice for a first class stress free internet buying experience. Our new fire was delivered very promptly and the friendly helpful staff quickly resolved an issue with a damaged part. I have no hesitation in recommending Hotprice to others. Many thanks.

G Jackson

Dear All,
Just a note to say thank you for the ordering and delivery of the Valor fire to my son’s house yesterday, 1st October. I have been impressed at the efficiency of the complete process including the prompt delivery of the fire as promised.

Many thanks again
Mrs Pirie

Hi everyone at hotprice uk, I MUST compliment you on the Tiger gas fire we have just bought from you. Everything about it has been great! We placed the order and within a few days we received it.The price was £300 cheaper than the best shop quote, the fitting kit was included, and the after sales service was first class; the young lady I spoke to on the phone was a pleasure to speak to! and I would recommend you to anyone who is looking for the best!

Tony & Kath

Big thanks to the lady (Cherie I think she said) who helped me today with the gas tapered 16" tray. Thanks for being so patient... so I have bought from you today because of your helpfulness. (and you had a good price) But mainly because you were so nice! You would not believe how rude and unhelpful some people are!

Mrs A Armour

Thank you for the quick delivery of my fire Celsi Puraflame Curved electric fire.

We are delighted with the fire. It is beautiful when coal and log effect in use.

Mrs J. Rhodes

Fire arrived safely last Friday as scheduled by your carrier despite a major coach accident on the A1. I felt under no pressure from the deliverer to unpack and check the fire before signing for it. The fire is now in place and looks much better than in the pictures. I am very pleased with my purchase and the service I received from Hotprice and would not hesitate to recommend your company.

E Robson

Dear Hotprice,

I just want to say thank you for a first class service. I am so pleased with my gas stove and would not hesitate to buy from you again in the future.

All best regards,

D Pike

Thank you for your excellent service. I was really impressed from start to finish and would certainly recommend you to family and friends.

Mrs G Burgess

This was my first dealings with Hot Price and I was very impressed. From my initial enquiry to placing an order all the sales team were prepared to go that extra mile. I placed an order on Monday and collected it on Tuesday lunchtime you could not possibly get better service anywhere. Many thanks to all at Hot Price!!!!

K Rushforth

Just a short email to say thank you for the fantastic service when we recently purchased a fire from your company. Fire delivered exactly when you said it would be. Now installed in our new home and looking good.

Many thanks again.

J Gibb

Late Sunday 12 August I placed my order for a Dimplex fire and by Thursday 16 August mid day my order was delivered. Throughout this time I was kept informed as to the progress of my order by emails, a very pleasant ‘phone call, and finally by being able to easily track the delivery. I can only say that this was a first class service and I am a delighted customer. As it has taken me over two years to place my order with you simply because I prefer to shop in person and am unsure about ordering over the internet, you will appreciate how pleasant this shopping experience has been for me.

I would also like to add that the service provided by DPD was excellent too. Tracking my order was so easy and being given an hour timeslot allowed me to get other jobs done. I could not believe that my order arrived right on the starting time I was given. When I mentioned to the driver that I could have set my watch to the delivery time, his comment was that he aimed to keep the customer happy. He certainly did that!

As far as my Dimplex fire is concerned, it is a perfect replacement for my ‘elderly’ one.

Thank you from a very satisfied customer.

M Gold

My order of a gas fire arrived today as you said it would,I am most impressed with your service and good business procedure I would not hesitate in the future to deal with your organisation.

R D Aldridge

Haven't used the company before but the service was very good! Fire order placed on Thursday and delivered Tuesday.

Many thanks
C Leworthy

I just want to say thank you, I have taken the delivery of my wood burning stove, it has been a hassle free shopping with a wonderful customer service.

F Masters

I would just like to say a huge thank you for the fantastic sales and customer service everything from advice to order to delivery was perfect the fire is now fitted and looks great I would recommend you to all my friends and I know there a at least 3 people looking at duel fuel burners and I have recommended yourselves for the fantastic service once again thanks for everything.

Mr & Mrs Unsworth

Thank you HotPrice...

1st class service...my fire arrived before I had time to turn my PC off!...or it felt like it! I can recommend your company...well done

Mr & Mrs R Parker

Just a line to thank you for your speedy service. I ordered my fire and a couple of days later received a call from the delivery company to ask when it would be convenient to deliver. Friendly, chatty driver arrived dead on time. Great!

Thank you very much.

M Cain


Just received the missing 5" to 6" adaptor, thanks. Dealing with you has been an absolute pleasure. I will highly recommend you to everyone.

Online ordering = Excellent
Price = Excellent
Delivery = Excellent
Service = Excellent

You guys are doing a terrific job and deserve to prosper. Many thanks.


P Blagg

Just to let you know, Quattro fire arrived as promised 27/02/12. Easy to fix in, looks great, works great, thanks for excellent service from start to finish. Know where to come if require anything else.

K W Nixon

Re: "Good service and do what they say to you on phone"

Just like to drop you line thanking you for your excellent service. Goods where delivered promptly on time by courteous people and no problems so far. Just had them fitted and very pleased. Would recommend you to friends which is important to me.

Many thanks
S Leadbeater

Just wanted to say a big thanks to all who processed/despatched and delivered the order. Remarkable service from all concerned and clearly you’re a well oiled operation.

Happy to say the fire is up and running and warming my tootsies very nicely.
Again many thanks.

Best regards
B Clifford

Many thanks for delivering my stove and for your excellent service will recommend you to my friends.

R Smith

I must confirm my complete satisfaction with Hotprice. Right from ease of selection on website,through answering questions at early stage, options available with the 1800. Delivery on time,also a very speedy and efficient sending of extra size register plate .

Many thanks to staff dealing with order.

M Garlick

Hello Hotprice people - just wanted to thank you very much for your efficient service - from the start you were really quick and efficient and if there was anything we needed to know, you found out for us. The delivery people were great too, and the delivery driver was helpful and pleasant.

It's a shame we don't need to buy stoves everyday - you made it a such good experience! Our Stockton fire looks great too.

Kind regards and success with the business.

Mr & Mrs Wallace

We received our fire yesterday after a very easy transaction with your company, we found your staff very helpful and pleasant to speak to we will certainly recommend Hot Price to anyone without any hesitation, Delivery was excellent and on time.

Thank you again for such a great service

O Geobey

I have received my fire in what I would regard very quick time (two days) thank you very much for your service.

G Cornwell

I can highly recommend Hotprice the staff were very helpful and polite when I ordered my fire. I was not quite sure how to order on the internet and what pieces I wanted so I told the lady it was the one on their web site she said wait a minute and I will bring it up and we went through the whole fire I thanked her and she said no trouble I then received a phone call to say the fire was in and could I ring them back about a delivery date. The fire arrived in 3 days. I then got an e-mail telling me the fire would be delivered between 14.35 and 15.35 bang on time so thank you for stress free shopping.

Kind Regards
P M Joiner [Mrs]

From initial enquiry to ordering to delivery the service I received was extremely courteous and very efficient -10 out of 10. Thank you, it was a pleasure dealing with you.

Regards and continued success to Hotprice.

T Hand

I just wanted to thank you so much for your assistance with the above order. The chair arrived yesterday (as you said it would) and I’m thrilled with it. This is the second chair I’ve had from you and your service has been professional and top class on both occasions! (I placed an order in August – with another firm, for the same chair. They promised me delivery within 7 days – but by the end of November it still hadn’t turned up!) So thank you so much!

Best wishes for a Merry Christmas and a happy New Year.......

S Betts

What an impressive service!

HotPrice is to be commended on their Customer Service, ordered this morning and to be delivered tomorrow. Congratulations!

Kind regards from a very satisfied customer

S Peerman

My electric stove arrived today on time and in working order. You are to be congratulated for your efficiency. Not many companies now can be relied upon to do as you do. I will certainly recommend your company.

Thank you. Enjoy your Christmas break

A McWilliam

I would like to thank you for your service. When I rang up initially, I asked for a price match which you honoured making my purchase significantly cheaper than high street prices. The Electric stove arrived within the specified time scale and I'm very pleased with it. Thank you so much.

F Edwards

I have to say thank you for the prompt way you dealt with my order - the delivery stated 7 to 10 days and it was delivered on the 7th day, very good service. The fire was very well packed and so arrived in excellent condition. Have no problem recommending your company.

B Scott

On Tuesday 29th November 2011 I took delivery of my Hunter Herald 6 Multi-burner stove. All appears to be in order and I can't wait to get it installed. My sincere thanks for your help in dealing with the transaction.

J Barthorpe

Thank You Hotprice for our Bronte Electric Fireplace Suite. Our front living room no longer looks bland and plain. Now we have a lovely focal point in the way of the fireplace. They "fake" flames look very convincing! In terms of service, your correspondences were precise and we were kept informed of what was happening and when. I would have no qualms about using your company again and would happily recommend to friends and family if asked.

L Bentley

Thank you so much. My husband came home and was even more pleased with the fire and surround than in the showroom. Thank you for your advice on the correct fire - Oasis HE and the surround Harriet looks stunning. I will definitely recommend your service and use you again.

Mrs Moores

Many thanks for all your help. The new gas fire I ordered from you arrived safe and well, and on time today. All we need to do is to get the fire fitted and then be warm and comfortable.

I will certainly use Hotprice again and would have no hesitation in recommending you to others.

Kind regards,
A Rolmanis

Thank you for your excellent service, also your delivery service was really good, driver extremely helpful.

Kind regards,
E Johnson

Just want to say thank you for the fire which is installed and working well and for the excellent service you've given. We've especially appreciated the speedy collection of the courier damaged fire and delivery of the replacement. We have been treated politely and kindly by both those answering the phones and by your own delivery staff, so many thanks. I have already passed on your details to a friend.

Mrs P Smith

I am writing to thank you for the help you gave with my order for a Verine Quasar gas fire which I received Wednesday 26h October.
You gave a courteous and informative service which doesn't happen much these days. The fire has been checked and everything is OK.
I would also like to say that the courier lived up to your standards keeping us informed and we tracked the fire from Manchester to Ashford Depot and received an email to say delivery would be between 12.21 - 13.21 that day.  In fact the fire was delivered at 12.30.
Keep up the good work.
Mrs B McCluskey

I have recommended your company to my sister on the basis of your very good customer service. I would not hesitate to recommend you to my friends also, on the same basis.
Kind regards
J Galloway

Thank you very much for the excellent way in which you dealt with my recent purchase of an electric fire, not only was your price very competitive but your delivery service was second to none, even when reporting some broken driftwood for the firebed display you were able to replace them within 48hrs, excellent service well done and thanks again.

Keep up the good work, I would certainly recommend you to my friends


W Lintern